insurance

The consumerisation of IT has completely changed almost every element of financial services, bar one: motor insurance. But why - and, more importantly, what kind of service are drivers likely to see when this sector finally follows in the footsteps of...

By automating what happens behind the scenes, insurers can create a frictionless experience for the customer across different services and claims, one that is more finely tuned to their needs, which adds up to healthier margins

The legacy model is incompatible with the fast-paced, on-demand modern world, argues Callum Rimmer, co-founder and CEO, By Bits

Branches in Malaysia, Thailand, Hong Kong and the Philippines attacked by Avaddon group

Potter faces Computing's '15 Questions', and tells us about her fascination with the digital divide, cybersecurity and Arnold Schwarznegger

'We centralised everything internally and started to get the practices right, from requirements through to development standards'

Many businesses could be transformed by the strategic adoption of APIs, cloud services, artificial intelligence and big data

Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack

Three cross-selling strategies where marketing automation can make a difference

CIO Ian Penny runs through the ways AI and ML can streamline processes and reduce the drudgery of mundane tasks