Dr Natalia Konstantinova describes the benefits and challenges of creating a tireless customer services operative
How being a digital native is helping the firm look at markets beyond energy
IBM blames the sale of high volume, low margin businesses and currency shifts, but cloud and services struggle to make up the shortfall
Software vendors have become more aggressive than ever in enforcing their software licences terms and conditions - and getting their pound of flesh from 'valued' customers.
First Utility CIO Bill Wilkins talks to Graeme Burton about how open-source technology helped the company become the biggest independent energy utility in the UK
While currently a rarity, the number of CIOs getting the top job is likely to grow as the importance of IT and digitalisation increases, finds Sooraj Shah