With growing interest in AI, Computing Delta predicts customer relationship management will catch up with other enterprise IT systems in 2020
Bungled bills and downtime at Vodafone leads to customer exodus
'Effectively leveraging customer identity data is integral to our strategy,' says Tom Halls, head of digital at Formula E
Website, CRM and reporting systems, and automated processes to transform Prince Charles's charity
Executive VP promises 'a robust programme of product security assurance' for licence holders
Jaeger CIO Cathy McCabe talks to Computing about her plans to take the fashion retailer's IT from the 1980s into the era of mobile computing