'You were so preoccupied with whether you could, you didn't stop to think if you should'
We can all learn from Blockbuster, says digital transformation chief Nick Hodder
Nick Hodder will explore customer experience and digital transformation
High expectations and low patience - satisfying customers has never been more difficult, but the key to satisfaction and retention is a seamless experience using collaborative technology.
CIO Lorna Allan on StepChange's moves to maximise choice, scalability and efficiency of its debt advice platform
The deal is expected to close in the fourth quarter of 2020
Former NHBC and City University CIO Carl Stokes tells Computing why customer experience should be a priority - and how organisations ought to do it
With growing interest in AI, Computing Delta predicts customer relationship management will catch up with other enterprise IT systems in 2020
Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020