Salesforce rolled out for CRM, as the digital learning provider moves towards self-service business intelligence
SAP Gigya to be combined with SAP Hybris to create all-encompassing cloud-based customer data platform
Sherine Yap, global head of CRM at Shell, explains why she moved from marketing to tech and data
Condé Nast UK CDO will have to set digital strategy across magazines, websites, live events and marketing
New global CRM system launching in April, claims insider
Aptos also taking over helpdesk, second and third-line support and hardware maintenance for WH Smith
England and Wales Cricket Board chooses Advanced for Microsoft Dynamics "connected cricket" digital transformation
"Participation" is ECB buzzword in new CRM and BI project
Silicon Valley veteran talks about the personal information economy and ad blocking
London-based global publisher and education provider Pearson is undergoing perhaps the biggest business transformation in its 172-year history. Stuart Sumner meets the man tasked with creating the 'Netflix of education', CTO and COO Albert Hitchcock
Hardware giant dumps former partner Salesforce
Bungled bills and downtime at Vodafone leads to customer exodus
Computing research finds that 88 per cent of technology professionals are unhappy with the scope of analytics tools built-in to their CRM, ERP and other applications
Dynamics 365 is obviously the hard sell here, too
"Multi-brand", "omni-channel" and a lot of other buzz phrases
The credit information supplier has consolidated its assets and is using analytics to transform its products
'The answer is Hana. Now, what's the question?' - SAP criticised by customer over attitude to SAP Hana
Hillarys' head of ICT introduced a SAP Hana swear box to 'fine' unhelpful SAP consultants
Is Microsoft making a serious play for Salesforce's crown with Power Apps and new Dynamics 2016 features?
'Salesforce are a partner from our perspective' swears Microsoft
"Our customers want to know exactly when beef is ripe for the slaughter" explains CRM manager Alan Parsons
Armada Collective criminal gang also behind recent attacks on banks, online firms and other email providers
Website, CRM and reporting systems, and automated processes to transform Prince Charles's charity
Software vendors have become more aggressive than ever in enforcing their software licences terms and conditions - and getting their pound of flesh from 'valued' customers.
Moving to a cloud environment can have a big impact on the business, and not all of them are positive...
Are CIOs and rogue apps starting to co-exist in peace?
Using a range of data sources and digital technologies, Virgin Active is aiming to completely change the way it interacts with its members