chatbot
Our bots are just flowcharts, they're not going to try to take over the world, says AA Ireland's Louise McCormack
Insurance companies have no choice but to automate so they'd better start learning how
How AA Ireland smoothed the road to more sales with bots
Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
Emotionally aware AI is imminent, says futurist Shivvy Jervis
An AI avatar voiced by Cate Blanchett that can read emotions is being rolled out right now by a major bank
SAP wants to bring together automation, machine learning and artificial intelligence in a single stack
The software giant will release a single end-to-end stack next year
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Close and personal - how artificial intelligence is changing customer service
The use of chatbots and other virtual assistants will reduces staff turnover of customer service agents and improve their job satisfaction, says Feefo's Matt West
Chatbots to make up a quarter of customer service operations by 2020
Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020
Leave the car at home: individualised public transport is on its way, says Arriva
Deutsche Bahn Arriva is looking to join the dots in public transport, with the help of smart city startup Ubiwhere
Why customer service teams are crying out for artificial intelligence
Chatbots may be limited for now, but they are learning fast says Feefo's Matt West
The chatbots are coming: 'natural language search is going to be the new default interface'
Intelligent chatbots will soon displace many customer services roles
Developing First Utility's chatbot: 'the smallest mistake can make customers very upset'
Dr Natalia Konstantinova describes the benefits and challenges of creating a tireless customer services operative
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