• Home
  • News
  • Big Data & Analytics
  • DevOps
  • Security
  • GDPR
  • AI & ML
  • Women in Tech
  • Cloud & Infrastructure
  • CIO
  • Deskflix
  • Events
  • Whitepapers
  • Spotlights
  • IT Leaders 250
  • Research
  • Delta
  • Tech Marketing Hub
  • About Us
  • Newsletters
  • Sign in
  •  
      • Newsletters
      • Account details
      • Contact support
      • Sign out
     
     
    • You are currently accessing Computing via your Enterprise account.

      If you already have an account please use the link below to sign in.

      If you have any problems with your access or would like to request an individual access account please contact our customer service team.

      Phone: +44 (0) 1858 438800

      Email: customerservices@incisivemedia.com

      • Sign in
     
  • Follow us
    • Twitter
    • LinkedIn
    • Newsletters
    • Facebook
    • YouTube
  • Register
  • Events
    • Upcoming events
      event logo
      The Pesky Password Problem: What place do passwords have in the modern workplace?

      In this webinar you'll learn: Why passwords are so easy to hack, and how the bad guys do it. How to craft a secure, risk-focused password security policy. The truth about password managers and multi-factor authentication and how they impact our risk. How to empower your end users to become your best last line of defence

      • Date: 21 Jan 2021
      event logo
      Where the buck stops: Why a shared responsibility model will help you own your cloud security flaws

      This webinar, and accompanying dedicated research, will reveal to what extent organisations are practicing a shared responsibility model for cloud security today and the degree to which IT leaders are aware of what they should be doing to ensure the secure use of their multi- and hybrid-cloud environments.

      • Date: 27 Jan 2021
      event logo
      Leveraging the Cloud to Defeat Data Disasters

      Join us and learn how your IT team can realize many of the powerful advantages of the cloud and solve the operational complexity behind managing data across hybrid and multi-cloud IT environments with centralized management, automation, end-to-end security, and lower TCO.

      • Date: 28 Jan 2021
      event logo
      Deskflix Hybrid and Multi Cloud

      One of the most powerful tools for breaking down silos and integrating resources is cloud computing. But multi-tenancy cloud is not the ideal environment for every application or every class of data and some will need to remain on-prem for the foreseeable future; nor are all clouds equal. Tune in to Deskflix season 1 to hear industry experts speak on the questions you need answered on hybrid and multi cloud.

      • Date: 10 Feb 2021
      View all events
  • Whitepapers
    • LATEST WHITEPAPERS
      Darktrace 120x194
      Cyber AI Response: Threat Report 2019

      This white paper details 7 case studies of attacks that were intercepted and neutralised by Darktrace cyber defense AI, including a zero-day trojan in a manufacturing company's network. Learn how Darktrace Antigena AI Response modules fight back autonomously, no matter where a threat may emerge, extending to the Cloud, Email and SaaS.

      Download
      Darktrace 120x194
      Cyber AI & Darktrace Cloud

      This white paper explores how cloud is a security blind spot for many organisations who struggle with the limited visibility and control in this new environment, where their existing security tools are often not applicable.

      Download
      Find whitepapers
      Search by title or subject area
      View all whitepapers
  • Spotlights
    • Spotlights

      Welcome to Computing's Spotlight section, where we focus in on particularly important themes and topics of enterprise IT.

      Intel logo

       

      Endpoint Management and Security Hub

  • IT Leaders 250
  • Research
  • Delta
  • Tech Marketing Hub
  • About Us
Computing
Computing
  • Home
  • News
  • Big Data & Analytics
  • DevOps
  • Security
  • GDPR
  • AI & ML
  • Women in Tech
  • Cloud & Infrastructure
  • CIO
  • Deskflix
 
    • Newsletters
    • Account details
    • Contact support
    • Sign out
 
 
  • You are currently accessing Computing via your Enterprise account.

    If you already have an account please use the link below to sign in.

    If you have any problems with your access or would like to request an individual access account please contact our customer service team.

    Phone: +44 (0) 1858 438800

    Email: customerservices@incisivemedia.com

    • Sign in
 

chatbot

Our bots are just flowcharts, they're not going to try to take over the world, says AA Ireland's Louise McCormack
Our bots are just flowcharts, they're not going to try to take over the world, says AA Ireland's Louise McCormack

Insurance companies have no choice but to automate so they'd better start learning how

  • Business Software
  • 17 October 2019
How AA Ireland smoothed the road to more sales with bots
How AA Ireland smoothed the road to more sales with bots

Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack

  • Business Software
  • 21 August 2019
Emotionally aware AI is imminent, says futurist Shivvy Jervis
Emotionally aware AI is imminent, says futurist Shivvy Jervis

An AI avatar voiced by Cate Blanchett that can read emotions is being rolled out right now by a major bank

  • Business Software
  • 24 April 2019
SAP wants to bring together automation, machine learning and artificial intelligence in a single stack
SAP wants to bring together automation, machine learning and artificial intelligence in a single stack

The software giant will release a single end-to-end stack next year

  • Business Software
  • 24 October 2018
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS

Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services

  • Cloud and Infrastructure
  • 11 May 2018
Close and personal - how artificial intelligence is changing customer service
Close and personal - how artificial intelligence is changing customer service

The use of chatbots and other virtual assistants will reduces staff turnover of customer service agents and improve their job satisfaction, says Feefo's Matt West

  • Business Software
  • 23 March 2018
Chatbots to make up a quarter of customer service operations by 2020
Chatbots to make up a quarter of customer service operations by 2020

Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020

  • Cloud and Infrastructure
  • 20 February 2018
Leave the car at home: individualised public transport is on its way, says Arriva
Leave the car at home: individualised public transport is on its way, says Arriva

Deutsche Bahn Arriva is looking to join the dots in public transport, with the help of smart city startup Ubiwhere

  • Big Data and Analytics
  • 06 February 2018
Why customer service teams are crying out for artificial intelligence
Why customer service teams are crying out for artificial intelligence

Chatbots may be limited for now, but they are learning fast says Feefo's Matt West

  • Business Software
  • 07 September 2017
The chatbots are coming: 'natural language search is going to be the new default interface'
The chatbots are coming: 'natural language search is going to be the new default interface'

Intelligent chatbots will soon displace many customer services roles

  • Big Data and Analytics
  • 31 May 2017
Developing First Utility's chatbot: 'the smallest mistake can make customers very upset'
Developing First Utility's chatbot: 'the smallest mistake can make customers very upset'

Dr Natalia Konstantinova describes the benefits and challenges of creating a tireless customer services operative

  • Big Data and Analytics
  • 22 May 2017

Most read

Software errors wipes 'thousands' of arrest records from police databases
Software errors wipes 'thousands' of arrest records from police databases
Women in IT: don't get stuck in 'glue work' if you want to get on
Women in IT: don't get stuck in 'glue work' if you want to get on
New SolarWinds hack victims emerging every day, as Malwarebytes goes public on breach
New SolarWinds hack victims emerging every day, as Malwarebytes goes public on breach
Delta: Microsoft's identity management lead is under threat
Delta: Microsoft's identity management lead is under threat
BT faces possible £500m claim for overcharging landline-only customers
BT faces possible £500m claim for overcharging landline-only customers
  • Contact
  • Delta
  • Marketing solutions
  • Enterprise IT Events
  • Incisive Media
  • Terms & conditions
  • Policies
  • Careers
  • Twitter
  • LinkedIn
  • Newsletters
  • Facebook
  • YouTube

im_logo

© Incisive Business Media (IP) Limited, Published by Incisive Business Media Limited, New London House, 172 Drury Lane, London WC2B 5QR, registered in England and Wales with company registration numbers 09177174 & 09178013

Digital publisher of the year
Digital publisher of the year 2010, 2013, 2016 & 2017
Loading