Call Centre
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
UK contact centres move to the cloud as systems age
Keeping pace with changing consumer behaviour and the ability to quickly update technology were seen as some of the big advantages of a cloud migration
Why LeadDesk called on MariaDB's MaxScale to ease its growing pains
Fast-expanding cloud-based call centre platform had hit the limits of its LAMP stack
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