Call Centre

Security Technology

Hitachi Capital rolls out identity-as-a-service to handle huge rise in loan applications post-lockdown

Lender is extending its use of Nomidio IDV to speed application processing for the UK government's Coronavirus Business Interruption Loan Scheme (CBILS)

clock 21 April 2020 • 3 min read

Cloud and Infrastructure

NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS

Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services

clock 11 May 2018 • 2 min read

Cloud and Infrastructure

UK contact centres move to the cloud as systems age

Keeping pace with changing consumer behaviour and the ability to quickly update technology were seen as some of the big advantages of a cloud migration

clock 12 June 2017 • 2 min read

Systems Tools

Why LeadDesk called on MariaDB's MaxScale to ease its growing pains

Fast-expanding cloud-based call centre platform had hit the limits of its LAMP stack

clock 14 July 2015 •