Computing research: How IT leaders are meeting human workforce challenges with modern technology solutions

The enormous acceleration of digital initiatives, changes in technology priorities, and rapid scrambling to maintain lines of business - all whilst attempting to maintain cyber security standards - has been the common experience of IT teams across the world over the past 18 months. Amongst this technology-focussed setting, it's easy to forget that behind every decision are distinctly human needs, motivations, benefits and downfalls.

Having taken a top-level look at how the enterprise endpoint needs of IT leaders are changing in 2021, Computing has now drawn on a series of frank conversations with IT leaders to better understand the reasoning behind their own plans and opinions, as well as the human needs and implications surrounding the endpoint technology changes they are seeing. Experience management has become a vital pillar of the IT team's remit.

This report brings our headline research findings in this area to life with real world case studies that speak to the everyday impacts of these figures and help IT leaders to understand how their peers' endpoint hardware platforms will support their organisations' post-pandemic visions.

Key learnings

• Well-specified devices and advanced endpoint management have vital roles to play in the success of hybrid working models
• The user experience, and understanding workforce needs and expectations, are central to modern device strategies
• The influence of IT leaders is expanding to give them a seat at the table for all major digital initiatives but it is vital that they are on top of their day-to-day estate management if they are to flourish in this environment
• The future of work will be predominantly hybrid, combining home and office-based work, at the organisations we spoke with
• Hybrid meetings will play a key role in successful collaboration as we emerge from the pandemic - with an emphasis on robust meeting room hardware and unified communications software

The interviewees

• Mark Hill, CIO at cloud talent solution firm Tenth Revolution Group
• Ian McKetty, CIO at Royal Botanic Gardens, Kew
• Mark Mamone, Group CIO at fraud and identity specialists GBG Group
• Nick Rosser, Head of IT at financial services company Saunderson House

Read the full report to learn more - Behind the keyboard: IT leaders reveal how they are meeting their human workforce challenges with modern technology solutions