What's your proudest work-related achievement of the last 12 months?
I produced and actioned a smart plan for the implementation of GDPR for my organisation (London First). I delivered GDPR successfully and on time; I produced and implemented a suite of policies; I organised and delivered training for staff across the organisation; I organised the collection and recording of consents from the appropriate set of contacts e.g. where legitimate interests did not apply; and I implemented a number of upgrades to the IT systems to enhance data security and prevent data breaches.
What's the number one skill today's IT leaders need?
Transformational leadership, by which I mean a relentless focus on investing in and inspiring your staff to apply advanced technologies to achieve operational excellence and a superior customer experience and thereby deliver business success.
How many people work in IT in your organisation?
Two in-house, plus a larger team via an outsourced contract.
What's your top priority for the next 12 months?
Training and motivation of people to reach superior levels of business performance.
What's your annual IT budget?