Dieter Kraftner - CIO, Anglia Ruskin University

Stuart Sumner
clock • 2 min read

What's your proudest work-related achievement of the last 12 months?

1) Transformed a significant devolved delivered IT services provision into a centrally managed IT service organisation within four months. When I arrived at ARU, I observed that there were numerous IT staff and large IT budgets within the organisation that were not part of the IT department. I was told that a centralisation approach had not been attempted previously as it had been deemed too difficult and would face too much opposition.

After carrying out detailed research of exactly what IT service was provided outside IT services and by whom, I produced a business case document outlining the benefits of a centrally managed approach, a proposed structure of the organisation and an implementation plan to our corporate management team.

To ensure it would be successful I had already gained agreement and support in principle from the Vice-Chancellor (Chief Executive), the HR Director and Finance Director prior to wider presentation. The proposals were approved and within four months, including involving unions and staff consultation, the new structure was operational. Numerous concerns were raised at the outset; however, six months after implementation, there was acceptance that concerns were unfounded and benefits become visible.

2) Introduced and implemented governance and funding model to prioritise and oversee the funding allocation, project prioritisation and approval to ensure effective alignment and business ownership of the digital and IT agenda within the organisation and prioritisation based on sound requirements aligned to agreed strategies and business justification. 

What's the number one skill today's IT leaders need?

The courage to challenge the status quo and ability to influence key decision makers through effective relationship building and sound business cases.

How many people work in IT in your organisation?

Approximately 150.

What's your top priority for the next 12 months?

Refresh our digital strategy. Roll out Office 365 across the organisation as part of a collaborative working change programme.  Implement digital product solution delivery for applicant-facing services to transform applicant experience and increase conversion.  Implement HR-goes-digital programme - combining a major systems replacement and integration programme with the introduction of new digital and self-service processes.

What's your annual IT budget?

£15m (£10m opex, £5m capex).

You may also like
Cyber, cloud and automation: UK IT leaders reveal their spending priorities

Leadership

IT budgets hold firm but there are tough choices to be made

clock 19 October 2023 • 12 min read
Microsoft Azure V Google Cloud Platform: Which is the most sustainable cloud platform?

Green

In the third of our 2023 series of sustainability head-to-head comparisons, we examine the sustainability claims of Microsoft Azure and Google Cloud Platform (GCP).

clock 26 June 2023 • 14 min read

More on Leadership

Microsoft faces down criticism after laying off DEI team

Microsoft faces down criticism after laying off DEI team

Company says it’s due to ‘changing business needs’

Penny Horwood
clock 18 July 2024 • 3 min read
ORION: Revolutionising UK's Fibre Network planning and Survey

ORION: Revolutionising UK's Fibre Network planning and Survey

Flagship program will enable faster network planning and building

Kulamani Panigrahi
clock 17 July 2024 • 3 min read
IT Essentials: Southgate the servant leader

IT Essentials: Southgate the servant leader

IT pros can learn from England's manager

Tom Allen
clock 15 July 2024 • 3 min read