How AI can make customer experience personal

'The future of CX will be supercharged'

clock • 4 min read
How AI can make customer experience personal
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How AI can make customer experience personal

We all know that generative AI is a transformative technology and most of us should be fairly comfortable in naming some obvious applications. Think sales and marketing content, collaboration, helpdesks, digital assistants and chatbots, and you surely won’t be wide of the mark.

But one less widely publicised impact comes in Customer Experience (CX). Let's dig deeper and look at some of the ways you can tap the power of GenAI (and AI more broadly) to empower a bolder, even...

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