User experience: Remember the Grandparent Test

Build your site for every user

clock • 8 min read
Remember the tech-illiterate, and test for them regularly. It will pay dividends.
Image:

Remember the tech-illiterate, and test for them regularly. It will pay dividends.

Increasingly nowadays people have to go online to carry out everyday tasks, often trivial but important to their lives, to book, purchase or communicate something. But a poor website experience could be costing your company business.

By "people" I am referring to anybody and everybody, of every age and every level of capability: Jo Public. So how well will they manage and how well have websites been tested to ensure they can na...

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