Backbytes: Why do banks make it so difficult to do banking in their own branches?

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The UK's biggest banks - for the time being
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The UK's biggest banks - for the time being

Banks and retailers trying to drive customers to their online channels are undermining their own 'unique selling point' against pureplay online rivals

Once, quite a few years ago, I had the pleasure of having to make an emergency monthly payment on a Cooperative Bank credit card. Brandishing the requisite minimum from an emaciated piggy bank, I made...

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