Backbytes: Why do banks make it so difficult to do banking in their own branches?

clock • 4 min read

Banks and retailers trying to drive customers to their online channels are undermining their own 'unique selling point' against pureplay online rivals

Once, quite a few years ago, I had the pleasure of having to make an emergency monthly payment on a Cooperative Bank credit card. Brandishing the requisite minimum from an emaciated piggy bank, I m...

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