Why customer service teams are crying out for artificial intelligence

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AI can help remove the drudgery of customer services work
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AI can help remove the drudgery of customer services work

Chatbots may be limited for now, but they are learning fast says Feefo's Matt West

Scaremongering articles about artificial intelligence (AI) are easy to find, generating fear about job losses in many sectors, particularly in customer service. The reality however, may be more exciting...

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