HMRC's annual report raises concern over tech resilience

Poor IT performance left 99,000 UK taxpayers on hold for five days

clock • 3 min read
HMRC's annual report raises concern over tech resilience

Poor HMRC IT performance last December led to a five-day phone service shutdown, impacting approximately 99,000 taxpayers. "In 2022-23, HMRC's customer service performance was adversely affected...

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