Pandemic highlights lack of resilience in ITSM

Tom Allen
clock • 2 min read
Pandemic highlights lack of resilience in ITSM
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Pandemic highlights lack of resilience in ITSM

Ticket volumes rose and customer satisfaction fell as a result of the shift to remote work - AI may be a solution

Support services are essential to smooth IT operations, but the effects of the coronavirus pandemic caused ticket volumes to rise, resolution rate to fall and employee and customer satisfaction to ...

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