Support services are essential to smooth IT operations, but the effects of the coronavirus pandemic caused ticket volumes to rise, resolution rate to fall and employee and customer satisfaction to crumble....
Fedcash and Fedwire Funds suffered widespread disruption for four hours
Ofcom wants to make switching internet provider as easy as changing mobile operator
The authentication system outage lasted for about 45 minutes and took out Google services across the world
The technical glitch left thousands of customers unable to use digital services of the bank
'We need to know what we don't know, understand what we have, and we need to validate what we think we have' says Ivanti's Dave Shepherd