How Caerphilly Council is improving customer experience despite a shrinking budget and workforce

Stuart Sumner
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Richard Edmunds, Corporate Director for Education and Corporate Services at Caerphilly Council
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Richard Edmunds, Corporate Director for Education and Corporate Services at Caerphilly Council

Caerphilly Council's Richard Edmunds explains how he aims to save £40m over four years while improving services using robotic process automation

Caerphilly, a small town in South Wales best known for its castle, also boasts one of the larger local authorities in Wales. Supporting a population of around 180,000 people, its current budget stands...

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