Chatbots to make up a quarter of customer service operations by 2020

Stuart Sumner
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Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels
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Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels

Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020

Chatbots will handle a quarter of all customer service operations by 2020 according to new research from Gartner. Gene Alvarez, managing vice president at Gartner, said that more than half of or...

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