Chatbots to make up a quarter of customer service operations by 2020

Stuart Sumner
clock • 2 min read

Gartner says 25 per cent of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020

Chatbots will handle a quarter of all customer service operations by 2020 according to new research from Gartner. Gene Alvarez, managing vice president at Gartner, said that more than half of or...

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