More than half of CIOs say that video is 'core' to their business service
Video is important, but technical complexity and cost hold people back from investment
Concerns about video quality due to network limitations were high
Embedded video specialist Vidyo, with WebRTC, has released the results of a survey it conducted around the use of video in businesses, concluding that - despite complexity and cost barriers - adoption...
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NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Cloud-based call recording enables regulatory compliance, says TeleWare
Call recording is a requirement in the healthcare and financial services industries
Versa extends SD-Branch capabilities to unified comms
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Virsae finds 99 per cent of calls are passable, but users often misdiagnose problems
Historical records often point to a network component like a router, rather than the actual root cause
Bosch rolls out cloud communications to 160,000 locations with Avaya
Avaya's cloud services are helping Bosch to create a standardised solution for its 440+ subsidiaries
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