Embedded video specialist Vidyo, with WebRTC, has released the results of a survey it conducted around the use of video in businesses, concluding that - despite complexity and cost barriers - adoption...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Historical records often point to a network component like a router, rather than the actual root cause
Avaya's cloud services are helping Bosch to create a standardised solution for its 440+ subsidiaries