Virsae Service Management has analysed the service quality of almost 260 million calls, to help IT managers find the root cause of any glitches in their voice communications. The results of Virsae's...
Some sectors are experiencing 11 times the number of incidents they were before the pandemic
Zoom's popularity has exploded in recent weeks because of the coronavirus pandemic, but doubts remain over its security
Season One: Empowering the remote working revolution
Whether you're a global corporation or a small business, ensuring remote working colleages can keep in touch is suddenly more important than ever. We look at 17 video-enabled collaboration tools that could help bridge the communications gap.
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services