Image:
Average response times have been more than halved
The AI software can help with generic queries, leaving the customer engagement team more time to focus on complex questions
Aylesbury Vale District Council began its modernisation five years ago, implementing a cloud strategy that it has since become "very comfortable" with. Now, in its next step, it has begun the new Connected...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders
