BroadSoft has enhanced its omni-channel cloud contact centre solution (contact centre as a service, CCaaS), CC-One. The update creates a single-vendor integrated cloud contact centre solution, utilising...
When it comes to hybrid IT, there is no such thing as 'do it this way', which is where automation can help
New features designed to streamline workflow and automate process in its Teams
It can’t be a top-down decision - different departments will have different requirements