BroadSoft wants to provide holistic view of data for all sizes of cloud contact centres

Tom Allen
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Large, on-prem contact centres traditionally used solutions from several vendors
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Large, on-prem contact centres traditionally used solutions from several vendors

Small, medium and large contact centres are now moving to the cloud

BroadSoft has enhanced its omni-channel cloud contact centre solution (contact centre as a service, CCaaS), CC-One. The update creates a single-vendor integrated cloud contact centre solution, utilising...

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