BroadSoft has enhanced its omni-channel cloud contact centre solution (contact centre as a service, CCaaS), CC-One. The update creates a single-vendor integrated cloud contact centre solution, utilising...
Beware bad policy made in haste because of coronavirus, say campaigners
Hillarys’ Head of ICT Julian Bond talks to Computing about how the UK-based manufacturer responded to the coronavirus crisis – culminating this week in the government-ordered lockdown
Influencers can help brands reach audiences that might normally be out of their reach, but there are rules that need to be followed, warns Goodman Derrick partner Paul Herbert
The COVID-19 coronavirus outbreak should concentrate some people’s minds about the importance of experts, argues Professor Peter Cochrane