Mayank Prakash CIO interview - IT priorities at DWP
Mayank Prakash, Director General for Digital, Data, Technology and Security of the Department for Work and Pensions, talks to Computing about his priorities
Mayank Prakash, Director General for Digital, Data, Technology and Security of the Department for Work and Pensions, talks to Computing in this video about his priorities.
Prakash explained that he has four items at the top of his agenda.
"The first is raising our aspiration to be the best at what we do," he began. "Next is building capability so that we have the best talent. In my profession you're only as good as the talent in your teams. The third one is focusing on business outcomes rather than focusing purely on requirements or outputs. And the last one is delivering.
"We simply describe our strategy as it is to deliver things.
"We're building digital services as a combination of design thinking and systems thinking. We believe that we get more compelling business outcomes as a result of combining both. In my profession engineering alone has resulted in business process automation over the last few decades, however the opportunity over the last decade and a half has not been about engineering, it's been about user experience design, around creating compelling user experiences so that we can attract customers - so those user experience and user journeys are easy for customers. We do this by applying design thinking, and we also make them scale by applying our systems thinking, that's the combined approach.
"In the last few quarters we've seen over three million pensions forecasts viewed online by people all over the UK. So we're delivering digital services on a massive scale, and it's the result of combining design thinking, and systems thinking," said Prakash.
View the rest of the video above.
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