Home Office wants to integrate ERP, BI, CRM, HCM and Payroll in new Metis system

G-Cloud procurement will be used for technical integration of Oracle Fusion based ERP system

The Home Office wants to replace its enterprise resource planning (ERP), business intelligence (BI) and payroll tools as it puts together a new Oracle Fusion-based integrated system, which it is calling Metis. And it plans to use G-Cloud to procure the services that it wants.

In a £2m tender notice, the department said that Metis will comprise ERP, CRM, HCM, payroll and BI tools, and will transform the way the department delivers back office processes as it transfers to a cloud-based software-as-a-service (SaaS) model.

The department emphasised that SaaS solutions "cannot be customised as the previous generation of applications could" and that key to achieving benefits from these solutions will be effective adoption of the new processes.

As Metis incorporates all of the back office processes, the Home Office said that "all staff and functional areas are in scope for change".

This includes Home Office HR and finance specialists, numbering about 29,000 end users and the department's business processing outsource (BPO) service provider based in Newport.

The Home Office will use the G-Cloud Framework for the procurement on three inter-related 'lots'.

The first lot is for a systems integrator who will "have over-arching responsibility for the success of the programme". Lot two is for a technical supplier responsible for functional configuration, and Lot three is for a technical supplier responsible for integration.

The organisation said a fourth lot focused on service management is envisaged, but there are no procurement actions planned on it in the near to medium term.

The organisation said that suppliers were not required to get in touch with the Home Office to express interest in this opportunity as it will solely be using G-Cloud to procure the services it needs.

"We will get in touch with relevant suppliers as part of or after our long listing process," it said. The contract is set to begin on 25 June 2017 and end on 31 December 2018.