Spike in bad calls alleviated by NetScout at large service business
Not to mention winning out over unscrupulous management providers
When a household name, century-old service company began receiving particularly high levels of calls, it wasn't long before incomplete calls and line echoes began to manifest, as is common when a communication...
More on Voice and Video
When unplanned work takes on a whole new meaning: Fighting IT fires in the time of Covid-19
Some sectors are experiencing 11 times the number of incidents they were before the pandemic
Google bans employees from using Zoom, rolls out Duplex AI in the UK
Zoom's popularity has exploded in recent weeks because of the coronavirus pandemic, but doubts remain over its security
Coming soon, save the date: Deskflix, Computing's online event series
Season One: Empowering the remote working revolution
Working from home, keeping connected: 17 video conferencing and collaboration tools to consider
Whether you're a global corporation or a small business, ensuring remote working colleages can keep in touch is suddenly more important than ever. We look at 17 video-enabled collaboration tools that could help bridge the communications gap.
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
