Enfield Council recruits its first robot worker: AI-powered Amelia

Roland Moore-Colyer
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Amelia has been recruited to simplify some of the council's internal processes
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Amelia has been recruited to simplify some of the council's internal processes

Aim is to deliver better services to residents without increasing costs, says council chief

Enfield Council's latest recruit is an artificial intelligence (AI) powered cognitive customer service agent, dubbed Amelia.  Amelia uses cognitive computing and natural language analysis to und...

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