RBS builds 'human' AI chat system called Luvo to handle staff questions
Pilot saw 1,200 staff test AI system
RBS has built an artificial intelligence (AI) engine called Luvo to handle problems raised by bank staff without the need for a human advisor. The bank believes that, if the trials are successful, the...
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Fedcash and Fedwire Funds suffered widespread disruption for four hours
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Pandemic highlights lack of resilience in ITSM
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Ofcom proposes 'one touch' broadband switching process
Ofcom wants to make switching internet provider as easy as changing mobile operator
