RBS has built an artificial intelligence (AI) engine called Luvo to handle problems raised by bank staff without the need for a human advisor. The bank believes that, if the trials are successful, the...
The technical glitch left thousands of customers unable to use digital services of the bank
There's no blueprint for success but approaches certainly can be replicated, says CTO Gavin Barton
We're asking IT to do more, yet we still want the same level of accountability and security as business-as-usual. How can we avoid overloading systems, processes - and people?
'We need to know what we don't know, understand what we have, and we need to validate what we think we have' says Ivanti's Dave Shepherd