RBS builds 'human' AI chat system called Luvo to handle staff questions
Pilot saw 1,200 staff test AI system

RBS has built an artificial intelligence (AI) engine called Luvo to handle problems raised by bank staff without the need for a human advisor. The bank believes that, if the trials are successful, the...
More on Services
Thank Zuck it's Friday #4 - Facebook in Australia, Python's birthday and Amazon's workers
Join the Computing editorial team as they take a look at the week's top tech news, and somewhat oddly, discuss what happens when you walk into a brick wall...
US Fed payment services disrupted for hours due to 'operational error'
Fedcash and Fedwire Funds suffered widespread disruption for four hours
Home working in a pandemic: The hidden challenges
The management burden of remote working is heavier than it seems, reports Chris Middleton, and mental health may be the biggest weight to carry.
Pandemic highlights lack of resilience in ITSM
Ticket volumes rose and customer satisfaction fell as a result of the shift to remote work - AI may be a solution
Ofcom proposes 'one touch' broadband switching process
Ofcom wants to make switching internet provider as easy as changing mobile operator