NHS spent £1.25m on now-abandoned Care Connect service

Sooraj Shah
clock

Care Connect cost £1,600 for every patient query resolved during its pilot phase

An NHS patient feedback service, dubbed Care Connect, cost £1.25m - or on average, £1,600 for every patient query resolved during its pilot phase. A Freedom of Information (FOI) request by Digit...

To continue reading this article...

Join Computing

  • Unlimited access to real-time news, analysis and opinion from the technology industry
  • Receive important and breaking news in our daily newsletter
  • Be the first to hear about our events and awards programmes
  • Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
  • Access to the Computing Delta hub providing market intelligence and research
  • Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders

Join now

 

Already a Computing member?

Login

You may also like
Musk's X pushed fake Iran-Israel headline generated by AI chatbot Grok

Threats and Risks

AI-generated story that Iran had fired missiles at Tel Aviv were amplified by X's own systems

clock 08 April 2024 • 2 min read
Ransomware group shows 'proof pack' of data from NHS Dumfries and Galloway

Hacking

INC Ransom threatens to release full data unless demands met

clock 28 March 2024 • 3 min read
Senior UK MPs call for action on TikTok ownership as national security concern

Government

Meanwhile US Congress urged to consider broader privacy regulation across all social media platforms

clock 22 March 2024 • 3 min read

More on Government

Cabinet Office trials AI chatbot for civil service

Cabinet Office trials AI chatbot for civil service

Redbox Copilot moves to beta testing

Tom Allen
clock 05 April 2024 • 2 min read
UK and USA sign joint agreement on AI safety

UK and USA sign joint agreement on AI safety

But regulatory approaches still differ

Tom Allen
clock 02 April 2024 • 2 min read
How DWP is getting AI to work

How DWP is getting AI to work

Balancing speed and safety

Tom Allen
clock 22 March 2024 • 4 min read