Qantas Airways deploys Amadeus analytics to reduce impact of flight disruptions
Amadeus business intelligence improves efficiency of Australia's largest air carrier
International airline Qantas Airways has deployed the Travel Intelligence data analytics tool by Amadeus to help reduce the impact of travel disruptions caused by bad weather, technical glitches and other problems.
The Travel Intelligence software is divided into three modules: Airport Resource Tracker, Schedule Manager and Schedule Optimiser, which have all helped Qantas more efficiently manage some of the most common disruptions to air travel.
Last December saw the air space around London closed for a short time following an IT failure, which caused major disruption. The shutdown affected planes flying from and to London's major airports.
Using the Amadeus Schedule Recovery as a recommendation engine - which combines real-time business intelligence with visualisation - Qantas is able to use data analytics to help quickly and efficiently identify the most critical issues, and act on them.
As a result of using the Amadeus big data and analytics tools, Qantas is able to make quicker decisions on whether to delay or cancel flights, swap aircraft, or reassign landing slots.
"At Qantas, we take the impact of disruptions on our customers very seriously. The Amadeus solution helps reduce the number of and length of delays, whether due to excessive traffic, operational delays, or weather conditions, leading to an overall improved experience for travellers," said Paul Fraser, head of operations at Qantas.
"Amadeus has developed a product that improves our efficiency and speed to ensure any delays to our services are minimised," he added.
Pascal Clement, head of travel intelligence at Amadeus, welcomed the partnership with Qantas.
"In today's business, providing an excellent customer experience is essential to maintaining loyalty. One of the biggest pain points for travellers has been how airlines manage disruptions," Clement said.
"Schedule Recovery has been designed to help airlines make quicker and more informed decisions about how to handle disruptions, regardless of their cause," he continued.
"From a business perspective, operations control decisions are often difficult to measure and are kept in silos. Schedule Recovery drives a more integrated view of operations and ensures airlines can assess all aspects of the costs associated with any operations control decisions," Clement concluded.