Netflix selected ServiceNow IT service management (ITSM) tools for ticket management because it enabled developers at the global online video streaming service to "grow up and move on" from a home-grown...
Identity and access management can be a tricky balancing act to get right
New features designed to streamline workflow and automate process in its Teams
The retailer is also transferring 244 of its non-customer facing staff to Wipro
The first wave of RPA may be over but it may have a big future in self-service IT