Yahoo Mail down as undersea cable is severed

Not known when normal service will be resumed

Users of Yahoo Mail have experienced disruptions for the past two days as the result of what the company says is the severing of an undersea cable. The worst affected regions seem to be the Eastern USA and Western Europe. A message on Yahoo's Help Central web page says:

"Some Yahoo Mail users are experiencing delays in accessing and viewing their mail. We'll be posting updates regularly on this page to keep everyone informed of our progress. Thank you for your patience as we work to fully resolve this."

"We are aware that Yahoo Mail is slow or inaccessible for some of our users. The issues were a result of an underwater fiber cable cut, caused by a third party while fixing a separate cable. The engineering team has rerouted email traffic to mitigate accessibility issues. A cable repair ship has been mobilized and will be at the site this weekend. We apologize for the inconvenience as we certainly understand email is a critical service for our customers."

It is not clear when the service is expected to return to normal but users can follow the Yahoo Customer Care Twitter account @YahooCare or the hashtag #yahoomaildown for updates.