TGI Fridays UK has consolidated its support desk with Cyntergy in an effort to cut the time restaurant staff spend on the phone to IT support. The restaurant chain was having support desk issues, with...
The retailer is also transferring 244 of its non-customer facing staff to Wipro
The first wave of RPA may be over but it may have a big future in self-service IT
Alan Trefler expects to see further consolidation as RPA unicorns fail to live up to their early promise
Initial feedback from the early rings suggests there is still some work to complete on the code