Lax customer data analytics 'not acceptable' in today's industry, says Hotels.com CTO
Hotels.com CTO Thierry Bedos likens not knowing what website visitors want to bakers not knowing what regular customers like
Any customer-facing website which doesn't use algorithms for analysing information about visitors' preferences for the purposes of improving their customer experience isn't providing an acceptable service....
More on Business Software
Crown Prosecution Service declares 'war on disks' is almost over
The CPS has transformed the way it handles multimedia, to raise security and lower costs
CRM in 2020 - it's all about the customer
With growing interest in AI, Computing Delta predicts customer relationship management will catch up with other enterprise IT systems in 2020
Kew Gardens in the market for new business intelligence system
Kew Gardens CIO Ian McKetty tells Computing that all the 'front of house' systems are being replaced: EPOS, CRM and BI
The challenge of making money through open source software
Computing speaks to two vendors with very different approaches
Nutanix and the 'messy middle' of the subscription software model
The hyperconvergence vendor moved from selling hardware to subscription software and took a hit to revenues in the process
