Business process vendor Serena Software has launched its Serena Service Manager (SSM), marking its move into IT service management (ITSM). SSM is built on the Serena Business Manager package (SBM) and...
New features designed to streamline workflow and automate process in its Teams
The retailer is also transferring 244 of its non-customer facing staff to Wipro
The first wave of RPA may be over but it may have a big future in self-service IT
Alan Trefler expects to see further consolidation as RPA unicorns fail to live up to their early promise