Enterprises will soon start adopting more social CRM tools to improve customer service processes, according to industry analyst Gartner. Within five years 40 per cent of the top 1,000 companies with...
New features designed to streamline workflow and automate process in its Teams
The first wave of RPA may be over but it may have a big future in self-service IT
Members of the Microsoft's Windows Insider Programme will be the first to test the beta
Alan Trefler expects to see further consolidation as RPA unicorns fail to live up to their early promise