But some will remain hesitant due to a lack of tried-and-tested business models
Enterprises will soon start adopting more social CRM tools to improve customer service processes, according to industry analyst Gartner. Within five years 40 per cent of the top 1,000 companies ...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders