Users desert online banks

More than half a million UK internet users stop online banking

More than half a million UK internet users have stopped banking online because of security fears, according to a survey from Forrester Research.

Some 600,000 of the UK’s 15 million internet banking customers have turned away from online financial transactions because of concerns about keystroke logging software and phishing emails aimed at stealing customer funds.

Forty-two per cent of internet banking customers have received phishing emails, according to Forrester’s What UK Net Users Think About Phishing report.

To try to combat the threat, half of internet users have installed or updated firewalls and anti-virus software, says Forrester.