NHS computer project needs backing of health staff to succeed

NAO report says National Programme for IT suppliers must also stick to prescribed agreements

The National Programme for NHS IT must get buy-in from NHS staff and win the approval of the general public if it is to succeed, according to a National Audit Office (NAO) report published this morning.

The success of the £6bn 10-year project to modernise the NHS will ultimately be reliant on such support and the performance of the IT suppliers contracted to provide the technology, says the NAO.

In highlighting the key challenges facing the project it says: 'Ensuring that the IT suppliers continue to deliver systems that meet the needs of the NHS, and to agreed timescales without further slippage.'

It goes on to emphasis the importance of getting the backing and support of NHS staff.

'Ensuring that NHS organisations can and do fully play their part in implementing the Programme's systems,' it said.

And: 'Winning the support of NHS staff and the public in making the best use of the systems to improve services.'

Sir John Bourn, head of the NAO, says progress has been made but challenges remain.

'Substantial progress has been made with the National Programme for IT,' Bourn said.

'The Programme promises to revolutionise the way in which the NHS uses information to improve services and patient care. But significant challenges remain for the Department and NHS Connecting for Health,' he said.

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