Royal & SunAlliance signs five-year outsourcing deal

UK insurer outsources its communications network to Cable & Wireless

UK insurance firm signs multi-million pound outsourcing deal

Royal & SunAlliance (R&SA) has outsourced its communications network to Cable & Wireless in a five year multi-million pound deal that will cover all aspects of its telecoms and network IT requirement until 2012.

Cable & Wireless will take full responsibility for delivering communications to all R&SA UK sites as well as upgrading its IP infrastructure.

The contract includes voice, wide and local area IP networking, mobility, conferencing, contact centre services and managed security.

The contract builds on an existing relationship with the telecoms supplier since 2002 of providing core communications.

R&SA information services director Jim Williams says the deal represents a major investment by the firm.

‘The focus on customer service was the primary reason for selecting Cable & Wireless, which when combined with its market leading services will transform how we do business,’ said Williams.