Anglian Water signs multimillion-pound communications deal

Utility firm is enhancing customer services with two-year management contract

Communications deal will help customer service at Anglian Water

Anglian Water has signed a two-year, multimillion-pound contract for the management of its communications infrastructure.

The company handles more than two million calls a year from customers and needs service levels to be as efficient as possible. Anglian Water will work with IT supplier Solution 1 to develop a converged hosted IP platform which includes voice over IP and supporting infrastructure.

The system can link staff in different areas and meet the company's complex needs, said Chris Boucher, IS director at Anglian Water.

“We are confident we have chosen a provider who is able to meet all of our diverse telephony challenges” he said.

“The challenges we face range from the supply of connectivity services to a large number of field based staff, to ensuring we have reliable telephony connections to over 1000 treatment installations."