Carphone Warehouse calls on IBM

Deal with IBM looks to improve customer service and cut costs

Carphone Warehouse is sharpening its customer focus

Mobile retailer Carphone Warehouse has agreed a multi-year deal with IBM for the provision of IT infrastructure services.

The contract, effective immediately, includes projects across the retailer’s service desk, servers, storage, desktop, network and datacentre environments.

According to Simon Post, chief technology officer at Carphone Warehouse, the contract will support the business in introducing improvements both in IT spending and performance in customer service.

“I am confident that this alliance will offer lasting benefits such as increased service levels and efficiency improvements to our business," said Post.