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Finance firm streamlines document delivery

Premium Credit Limited increases efficiency four-fold

Documents can now be edited by business users

Premium Credit Limited (PCL), the largest premium finance company in the UK, has used a document managements system to streamline document delivery.

PCL was generating up to a half a million pages of customer letters a month using a letter programme created by its internal IT department. Any new letters or changes to existing documents required the IT teams involvement.

The new solution from Docucorp means business users, rather than IT staff, can design and maintain customer letters.

'The whole process is faster and easier,' said Michelle Johnson, operations director at PCL. 'From front-end document creation to back-end customer service, we can guarantee excellent service levels to the business.'

Previously, with no centralised archive, the company often had to re-create documents from original data. In many cases the data had moved on since the original document was created making it difficult to produce an exact replica.

To comply with regulations like the Data Protection Act, the solution also needed to be electronically auditable to ensure the documentation had been generated accurately. The previous manual verification system had left the process open to error.

Prior to the implementation, a business user would check the printed documents, removing blank pages. This process would take an hour for every 2,000 sheets. Now that it has been eliminated, PCL has been able to reduce operational headcount by four full time employees.

In addition, the fulfilment operators would check every 25th envelope. The use of bar coding on new fulfilment machines negates the need for this checking, decreasing the risk of errors in fulfilment.

With the new solution, the overall time spent in reprinting documents has been reduced from 4,000 minutes per month to 1,000 minutes per month.

Finance firm streamlines document delivery

Premium Credit Limited increases efficiency four-fold

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