Deutsche Bank improves IT services

New system allows quicker detection and resolution of IT issues

Deutsche Bank says new system has helped prevent outages

Deutsche Bank has rolled out a new system to monitor and improve IT performance and service levels.

With the new software, the investment bank aims to be able to identify trends and resolve problems before they occur, within the IT environment supporting its retail banking and trading divisions.

According to Deutsche Bank, the firm had used a number of network and application management tools for monitoring before rolling out the new platform, but none offered transaction-level visibility.

"[The new system] began saving us money within minutes after it was installed, not only by allowing us to identify problematic transactions and prevent outages, but by enabling us to more effectively allocate employee resources," said Marc Earl, global head of operations, investment banking at Deutsche Bank.

Currently, the Optier-supplied system handles hundreds of thousands of transactions per minute from more than 20 applications within Deutsche Bank's IT infrastructure. The bank plans to use the system for its foreign exchange infrastructure, which covers over 40 per cent of global currency transactions and corresponds to millions of transactions per minute.