Gas safety group rolling out new registration software

System will improve communication and customer service

Gas safety watchdog is rolling out CRM software

National gas safety group Corgi Group is installing new membership, compliance management and field service automation software to improve customer service.

Corgi is installing the system, based on Oracle’s Siebel customer relationship management (CRM) suite, by October this year.

It is expected to improve communications and service consistency as well as drive increased efficiencies at the organisation.

The Corgi Group promotes gas safety and to protect the public, gas installers must be qualified and registered with Corgi. It also employs field inspectors to audit installers, perform spot checks on work completed and follow up complaints.

To effectively manage its growing number of registration schemes, it needed a more flexible and scalable core business system.

‘One of our key criteria is flexibility,’ said Corgi Group resources director Matt Sharp. ‘We need a system that will scale with our business, facilitate consistent processes across all schemes and provide a single view of our customers.'

‘This will allow us to deploy the same application across all business functions from the contact centre through to work scheduling and mobile communications for our field inspectors,' he said.

The software from vendor Aspective will initially be deployed to 150 office-based contact centre and administrative staff and 150 field inspectors, who will use laptops to communicate job information over the Vodafone network.

Corgi will use the system to further automate processes and provide a reliable central web portal to share information.

This will help improve customer service by ensuring fast access to information for the public and employees, and lower costs by reducing administration time and resources.