Fire retailer ignites electronic document processes

Burley Appliances to improve deilvery system

Burley Appliances, a leading provider of electric and gas fires, has implemented Version One's electronic document delivery software.

The company operates in 42 countries and was spending too much time and money printing, decollating, enveloping, franking and posting financial and returns handling documents.

Burley was experiencing problems with the slow postal service, customers
misplacing paper documents, and the time-consuming production and distribution of foreign and multi-copy documents such as invoices, purchase orders and statements.

Chris Stone, customer service manager at Burley, said: 'The technology needed to be able to automatically produce documents in the correct language and then
automatically distribute them, often to several recipients at the same company. It was decided that implementing Version One's technology could best fulfil these criteria.'

The technology enables professional forms such as invoices, credit notes and order acknowledgements to be quickly and easily designed from the desktop. This includes German-language documents, which is important to Burley as its German and Austrian customers require all financial documents in German.

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