Ladbrokes improves operational control

Bookmaker turns to software to monitor transactions

Bookmaker Ladbrokes is improving operational control using software to monitor transactional risk as complex multi-currency transactions increase.

Responding to increasing operational complexity in an environment of closer regulatory scrutiny, the company is deploying CheckFree’s Accurate NXG suite to sharpen the resolution and reporting of exceptions for its retail and online sales channels.

Taking over a million bets a day in its shops and with over two million registered online customers in over 200 countries, offering betting and gaming in 18 currencies and 12 languages around the clock, Ladbrokes wanted to tighten operational control.

The software will provide reconciliation, exception management and management information reporting across all banking transactions arising from the portfolio of Ladbrokes’ products.

The company's business customers will use business intelligence dashboard technology, which enables the monitoring of trends and cash flow relating to multi-currency deposits and withdrawals.

John O‘Reilly, Ladbrokes managing director eGaming and telephone betting, said: ‘With our rapid expansion in multiple international markets in recent years, we wanted to improve the efficiency of our reconciliation and exception management processes.’