Comet welcomes impact of new software
Retailer to improve staff scheduling and customer service
Comet, the second largest electrical retailer in the UK, is implementing real-time scheduling software to improve customer service in home delivery and repairs.
Comet manages a fleet of delivery vehicles, drivers, support staff and a team of after-sales service engineers to provide a comprehensive service to its customers.
It has chosen the software to optimise the schedule and routing of both home delivery vehicles and engineering teams across its 250 outlets.
‘We want to improve operational efficiencies and offer customers the best possible service and this software will allow us to do this, while also reducing mileage and our impact on the environment,’ said head of services Phil Heaton.
Sidewinder provided its Real Time Scheduler, which it will install this year.
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Further reading
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