British Red Cross upgrades EpoS network

The charity is replacing its legacy point-of-sale systems to improve service and connections with head office platforms

BRC concluded that its in-store IT had fallen behind the times

British Red Cross (BRC) is replacing its electronic point-of-sale (EPoS) network following an 18-month review.

The assessment found the charity's in-store technology was no longer fit for purpose.

Supplier Cybertillwill start a phased implementation at BRC’s 330 UK shops in the next three months.

“We have been operating with very basic cash registers, and have not had the benefit of any system-generated management intelligence,” said BRC general manager of retail Paul Thompson.

“It is now time to move to a system that will provide the accurate and in-depth information that will enable British Red Cross to monitor and analyse its business more thoroughly.”

The EPoS system will link to BRC’s finance system through a managed software as a service, accessing the data via a broadband connection to the supplier datacentre.

“We will soon be able to benefit from real-time information, a safe and secure environment, and the ability to have a great communication tool between the head office and our shops,” said Thompson.