Dicom launches new Document Exchange Server

New suite is designed to integrate document input devices with back office systems

Document management software specialist Dicom Group has today announced a major update to its Kofax document capture software product line with the launch of a suite designed to integrate document input devices with back office processes and systems.

The company said that the new Kofax Document Exchange Server would provide a central platform for integrating multiple input devices, such as multi-functional printers, scanners, faxes and emails, with back office ERP, CRM, content management and workflow systems that support transactional business processes such as invoice processing and new account openings.

Kofax product manager Bruce Orcutt said the new functionality would suit highly distributed environments where paper-based content initiates business processes. "For example, in the financial services sector, where a branch office often initiates a new account, the product could be used to scan new customer details and automatically transfer them into the back office systems," he explained.

The company said this integration would allow firms to streamline and standardise business processes, regardless of the input devices they are using, allowing them to reduce operational and management costs, automate paper-based processes, and enhance customer services.

Mark Wallace, product marketing manager at Dicom, said the new suite also incorporated scanning functionality that automatically improves the orientation and quality of scanned documents, and a browser-based document management application, called Document Exchange, that allows users to preview documents and send them to their desired destination. He added that the application can be accessed from both users' PCs and the control panel on new multi-functional printers.