Win free trial of WebEx solution

Computing has teamed up with WebEx to offer five lucky readers a chance to win a three-month trial of the leading web conferencing solution, WebEx Support Center.

Budget and resource pressures make funding a first-class customer support operation difficult. With WebEx Support Center, a technical support representative (TSR) can view, diagnose and solve problems online. Customer files can be transferred for off-line analysis, or, with permission, the TSR can run the customer’s desktop and download patches or updates to the customer’s computer.

WebEx Support Center allows you to:

l Provide quick visual training by sharing your own screen to demonstrate products and features

l Avoid expensive on-site visits and shorten call times by adding extra support personnel to the meeting or escalating the call instantly to experts elsewhere in your organisation

l Analyse call sessions to help refine and improve processes and achieve greater customer satisfaction.

For your chance to win, register at: www.webex.com/go/computing before 23 September. The five winners will be picked at random.