Salvation Army to upgrade helpdesk system

The charity turns to Lotus Notes to improve efficiency

The Salvation Army has supplied its UK based international headquarters with a Lotus Notes-based helpdesk system.

The charity, which works in 111 countries worldwide, has been using GWI’s c.Support software supplied by Tricostar, in its USA central office for three years.

Mark Calleran, The Salvation Army’s chief information officer for the international headquarters says international compatibility was an important factor in the decision.

'We have 107,000 employees worldwide and it is therefore vital that we are using a solution that is keeping in line with IT best practice,' he said. 'As we have a Lotus Notes based system and our USA central office is currently using c.Support Domino, it was obvious that we would consider this system.'

The helpdesk will be used to assist the charity in recording and tracking IT enquiries from its international headquarters' users and will allow it to monitor trends in the types of calls received and identify issues as they emerge.

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